We offer a hassle-free 14-day return window from the date of delivery. Since all payments are Cash on Delivery, refunds are issued via bank transfer or as store credit — never to a card or digital wallet. This policy covers everything you need to know about returns, exchanges, and refunds.
Eligible products can be returned within 14 days from the date of delivery. We believe in giving you ample time to evaluate your purchase and ensure it meets your expectations. Returns initiated after this period will not be accepted.
All returned items must be in their original packaging, unused, unwashed, and with all tags and accessories still attached. Products showing signs of use, damage caused by the customer, or missing components may not qualify for a full refund.
To start a return request, contact our customer support team via email or phone, or use the returns section in your account dashboard. Provide your order number and reason for return. Our team will guide you through the process and provide a return authorization.
If you receive a damaged, defective, or incorrect item, returns are completely free of charge. We will arrange a pickup at no cost to you and ensure a replacement or full refund is processed promptly upon inspection.
Refunds are processed within 5–7 business days after we receive and inspect the returned item. The exact time for the refund to appear in your account may vary depending on your bank or financial institution's processing times.
For Cash on Delivery orders, refunds are processed via bank transfer or store credit within 10 business days of receiving and approving your return. Please provide your bank details when initiating the return for a smooth refund process.
Certain products are non-returnable for hygiene and safety reasons, including perishable goods, opened personal care items, digital products, and customized orders. These restrictions are clearly indicated on the respective product pages.
Gift cards and membership products are non-refundable and cannot be exchanged for cash or store credit. Once purchased, they remain valid for the duration specified on the card or membership terms and conditions.
If your product arrives damaged, please contact us within 48 hours of delivery with clear photos of the damaged item and packaging. Our team will assess the claim and arrange for a replacement or refund as quickly as possible.
Items returned opened, without original packaging, or with missing accessories may receive a partial refund reflecting the reduced value of the product. The deduction amount will be communicated to you before the refund is processed.
Products purchased as part of a bundle offer or promotional set must be returned as a complete set. Partial returns of bundle items are not accepted. If you wish to return one item from a bundle, the entire bundle must be returned for a full refund.
If your package has not arrived within the expected delivery timeframe, please allow 7 business days before filing a missing package claim. This allows for any carrier delays or logistical issues to resolve. Contact our support team to initiate a claim after this period.